COVID-19 : INFORMATION ABOUT OPERATIONS
For us, the health of our employees is our top priority. For this reason, we would like to inform you that we have had to limit the operations of our employees in order to guarantee everyone's health. It is not a simple period but we will always try to guarantee a careful and scrupulous service towards the customer and for this reason we have decided to specify the availability per each sector, so that You customers can always have the necessary support in every your request.
- INFORMATION ON OFFICE OPERATIONS
All our offices will operate in smart working mode. Purely administrative matters could therefore only have a small delay.
- SHIPPING AND LOGISTICS
We inform you that our production in these days must remain closed therefore all orders placed on www.serralunga.com will be processed but there will be delays in delivery for the adaptation of the regulations to prevention.
- CUSTOMER SERVICE
The customer service is guaranteed and is at your complete disposal to answer any request.
The address to which you can write for e-commerce orders is firstname.lastname@example.org ,
while for direct orders you can write to the usual e-mail addresses of the company's commercial offices, you will be contacted as soon as possible.
The return and refund activities will be correctly managed but even in this case there might be days of delay in processing the file.
In case of changes, unforeseen events or communications, we will take care to immediately report as to reach a quick resolution and for any need, all our staff will always be at your side.