Terms and Conditions of Sale
The Terms and Conditions below govern the offers and the sale of products on Serralunga online store. Sales are performed in collaboration with Lovli Srl that, as e-commerce partner, manages billing, customer service and shipping.
1. Required General Information
Pursuant to and for the purposes of articles 7 and 12 of Legislative Decree no. 70 of 9.4.2003, users are provided with the following information: the provider of the services subject to these Terms and Conditions is Lovli Srl, registered office in Piazzale Giovanni dalle bande nere, 9 20146 Milano VAT number 07860640965, registered at the Chamber of Commerce of Milan, capital of 20.659,76 euro Any request for information should be sent to customer service at the address above or by e-mail to firstname.lastname@example.org
2.1 Membership to Serralunga.it is free. To register, users must complete the registration form and provide an e-mail address and password.
2.2 Registration is permitted only to consumers, or individuals, who are of legal age and who access the service for purposes which are outside his trade, business or profession.
2.3 Users are permitted a single registration. Any multiple registrations will be deleted.
2.4 The user warrants that the information provided during the registration process is complete, accurate and true. The user accepts to absolve Lovli of any claims for damages, penalties arising from and\or in any way connected to a breach of the registration rules by the user. The user alone is responsible for the access to the site through his/her login credentials and is responsible for responding to any damage or injury caused to third parties or Lovli from misuse, loss, misrepresentation by others or by the failure to adequately protect the confidentiality of his/her login credentials. All transactions carried out under the Registration Credentials shall be deemed made by the Client to whom the login credentials have been assigned.
2.5 Lovli reserves the right to reject, by its sole discretion, the registration of any user to the site. Lovli also reserves the right to not accept orders, from any source, that are anomalous in relation to the quantity of products purchased or the frequency of purchases on the Website, as well as in connection with the misuse of gift certificates.
2.6 The user may, at any time, cancel his/her membership by sending an email to email@example.com
3. Terms and Conditions of Sale
3.1 The offers published on the site are available for a limited time and with a limited quantity of products. The valid date of the offer is indicated on the Site.
3.2 All prices quoted on the site are expressed in Euro (€) and are considered inclusive of VAT. Shipping charges are clearly indicated for each product prior to purchase and are also to be considered inclusive of VAT.
3.3 Serralunga reserves the right to refuse orders from users who do not give sufficient guarantee of solvency or from those with which there are pending disputes.
3.4 The prices of products may be subject to change. The User is responsible for checking the final price before completing the purchase using the order form.
4. Right to Withdrawal
4.1 The buyer has the right to terminate the contract stipulated in terms of these general conditions, without any penalty and without specifying the reason, within the term of ten (10) working days from the day of receipt of the goods by the buyer, in accordance with Articles. 64 and subject to the Consumer Code (Legislative Decree 22.07.2005 n. 206). The right to withdrawal is exercised with the shipment, within the prescribed period, of a notice containing the name of the applicant, the item code and description and details necessary to carry out the refund, which must be sent by registered post with an acknowledgment of receipt to the following address: Piazzale Giovanni dalle bande nere, 9 20146 Milano. The notice may be sent, within the same term, by telegram or e-mail to:firstname.lastname@example.org
The address to which the returned item must be shipped may vary depending on the product and will be specified to the buyer as soon as the above communication is received.
4.2. The costs and risks associated with product returns will be borne by the buyer, who will send them securely with the guarantees necessary to ensure that the products arrive in perfect condition. The only costs payable by the purchaser to exercise the right of withdrawal in accordance with this article are the shipping costs of the goods to the seller.
4.3. The return can not take place in any circumstance in which the products supplied have been blatantly object to use. Products must be returned with the appropriate protections in their original packaging, in perfect condition (not damaged or soiled), with all accessories, instructions and any documentation.
5.1 Refunds, following the exercise of the right of withdrawal, iwill be activated by the Seller in the shortest possible time and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of the withdrawal subject to verification of its correct execution and the acceptance of returned products.
6. Assurance of product conformity
6.1 Descriptions of the products offered on the site are based on information provided by suppliers. Furthermore, the information provided for each product, as well as all photographs and videos of the product, are published as indications, as are all trade names, trademarks or distinctive signs or symbols of any kind contained within the pages of the site 6.2 In accordance with Articles 128 to 135 of the Consumer Code, any product bearing manufacturing defects reserves the same conditions provided for by the legislation of the right to withdrawal.
7.1 The payment for the purchase must be carried out through one of the methods indicated on the order form (such as PayPal, credit card or debit card). It is also possible to pay by bank transfer. In the latter case, after you have added products to your cart, please e-mail to email@example.com for further instructions.
7.2 For security purposes only our payment service provider has access to the details of the card used for payment, while Lovli Srl has no access or store such data.
7.3 In the event that the payment is refused, the order will be automatically canceled.
8.1 The products of an order which has been accepted by the seller will be delivered to the address indicated by the buyer in the purchase order, by means of express courier or specialized carrier
8.2 The cost of shipping is the buyer's responsibility, according to the fees and expenses disclosed at time of purchase
9.1 Lovli is not responsible for damage of any kind arising from improper installation and/or use of the product which is improper and/or not in accordance with the manufacturer's instructions as well as damage caused by unforeseeable circumstances.
9.2 Lovli is not liable in the event of loss of income, profits or data or for any indirect damages of any nature arising from or related to contracts subject to the Terms and Conditions.
9.3 The liability of Lovli, under any circumstances, shall not exceed the total value of the purchase order.
10 Suspension of Service
10.1 Lovli reserves the right to temporarily suspend, without prior notice, the provision of Services for the time required for necessary technical operations and/or operations intended to improve the quality of these services. 10.2 Lovli may, at any time, discontinue providing Service should there be justifiable reasons of safety or violations of confidentiality, providing, in this case, notice to the user.
11 Applicable Law
The General Conditions of Sale are governed by Italian law and in particular by the Legislative Decree 6 September 2005 n. 206 on consumption, with specific reference to rules on distance contracts and by the legislative decree 9 April 2003 no. 70 on certain aspects of electronic commerce.
These Terms and Conditions may be amended from time to time in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication on the site